FREE EXPRESS DELIVERY ON ORDERS £20+ or $35+|
30 DAY RETURNS POLICY
TERMS & CONDITIONS
These are the Terms of Sale of our kits, yarns, tools and other items. As you will soon notice, they’re rather formal and written by lawyers. They made us write them this way. If you have any questions or need clarification, please contact us directly at firstname.lastname@example.org. One of team will get back to you in everyday English.
These terms set out the contract between us when you order items from us:
If you are placing an order for delivery outside the uk, please review the International Orders section below.
In this contract:
1.1 If you buy items on our site you agree to be legally bound by this contract.
2. Your privacy and personal information
3. Ordering items from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
3.3 When you place your order at the end of the online checkout process, we will only accept your order when we email you to confirm this (Confirmation Email). At this point, a legally binding contract will be in place between you and us on these terms; and we will dispatch the items to you.
4.1 If you order items for delivery to a country other than the United Kingdom, this section applies to you.
4.2 You will be the importer for the delivery of items to a country other than the UK. That means that, before placing an order, it is your responsibility to check that the items you are planning to import comply with any government import regulations, and that there are no local requirements or restrictions which may affect your receiving the items. Customs may inspect goods prior to delivery, which may cause delays
4.3 For US customers all applicable customs and import duties and fees, taxes and any other charges are pre-paid by Sirdar and are included in the price shown to you at checkout.
4.4 For orders to countries other than the US, most of these shouldn't be charged customs as most are below the minimum customs duty threshold. This amount may vary from country to country and these fees are the responsibility of the customer. We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require payment of these additional charges, they must be paid by you in order for your package to clear customs.
5. Right to cancel this contract
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day we deliver the items.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, for example an email.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6. Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the extra costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2 You should only handle the items to the extent necessary to establish the nature, characteristics and functioning of the items – the same as you would if you were buying them from a shop. To qualify for a refund/exchange, all items must be returned in original condition with all tags and packaging intact. If an item is returned to us worn or in an unsuitable condition, we won’t be able to give you a refund. Also, once you have started making a kit, or unwrapped yarn you have bought, we are unable to give you a full refund unless it is faulty.
6.3 If you have received items you shall send them back not later than 14 days from the day on which you tell us you are cancelling the contract. The deadline is met if you send back the items before the period of 14 days has expired. You will have to bear the cost of returning the items.
6.4 We will make the reimbursement nolater than:
6.4.1 14 days after the day we received back from you any items supplied; or
6.4.2 (if earlier) 14 days after the day you provide evidence that you have returned the items; or
6.4.3 if there were no items supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.6 For more information about returns, see here.
7.1 The estimated date for delivery of the items is set out in the Confirmation Email.
7.2 If something happens which is outside of our control and affects the estimated date of delivery, we will tell you a revised estimated date for delivery of the items.
7.3 Delivery of the items will take place when we deliver them to the address that you gave to us.
7.4 Unless you and we agree otherwise, if we cannot deliver your items within 30 days, we will let you know, cancel your order and give you a refund.
7.5 All prices are inclusive of any applicable UK VAT.
7.7 You are responsible for the items when delivery has taken place. In other words, the risk in the items passes to you when you take possession of the items.
7.8 For more information about delivery, see here
8.1 See here for the credit cards and debit cards we accept, and other information about payments. </strong.
8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the items is secure by using an encrypted secure payment mechanism. However, unless there’s negligence on our part, or breach by us of our legal duties we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.</strong.
8.3 Your credit card or debit card will only be charged when the items are dispatched.
8.4 The price of the items displayed on the site includes any VAT at the applicable rate. It does not include the cost of delivering the items, which is listed separately when you reach the checkout.
9. E-Gift Cards
9.1 When you buy an E-Gift Card, an email will be sent to you on confirmation of your order, with a code included. If you purchase multiple E-Gift Cards you will be sent multiple E-Gift Card emails.
9.2 E-Gift Cards must be redeemed in their entirety when buying items, which are Ready Made, Knit Kits or supplies.
9.3 An E-Gift Card cannot be exchanged for cash or redeemed against anything apart from our Ready Made, Knit Kits or supplies, and is valid for one year from the date of purchase. E-Gift Cards can only be redeemed in their entirety. If you don't redeem the full cash value of the E-Gift Card in a single order, then the remaining amount will be forfeited. An E-Gift Card cannot be exchanged for cash.
9.4 To purchase items using an E-Gift Card simply enter the code in the promo box in the cart. This will automatically deduct the amount of your E-Gift Card.
9.5 You can take advantage of another promo at the same time as you redeem your E-Gift Card. Add the promo code to deduct the promotion amount, then add your E-Gift Card number to redeem the cash value.
9.6 E-Gift Cards are redeemable against any items on sirdar.com. It's not possible to redeem an E-Gift Card against shipping.
9.7 As a customer your right to return an item bought using an E-Gift Card is exactly the same regardless of whether you've bought the items with an E-Gift Card, a payment card, or a combination of the two. If you've paid for the whole order with an E-Gift Card, then a replacement E-Gift Card for the amount will be issued to you. If you paid with a combination of payment card and E-Gift Card, we'll refund anything that you paid for on your debit/credit card first, and then the remaining amount will be issued as a new gift promo.
10. Nature of the items
10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the items are of satisfactory quality and are fit for purpose and match the description on our site.
10.2 We must provide you with items that comply with your legal rights.
10.3 The packaging of the items may be different from that shown on the site.
10.4 While we try to make sure that:
10.4.1 all sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in the size of items knitted from a kit, due to different knitting techniques; and
10.4.2 the colours of our items are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
11. Faulty items
11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please contact us using our contact form here. You must tell us within a reasonable time of receiving the items.
11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
12. Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for losses that were not foreseeable to you and us when the contract was formed; or that were not caused by any breach on our part; or business losses; or losses to non-consumers.
12.2 No one other than a party to this contract has any right to enforce any term of this contract.
13.1 We will try to resolve any disputes with you quickly and efficiently.
13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the Your Europe’ portal
13. 4 The laws of England and Wales will apply to this contract. In the event of a dispute, the English courts will have exclusive jurisdiction. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of your local law.
14. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.